Support
How can we help?
Write to us, delete your account, or manage a subscription.
Contact us
hello@celados.comFor questions about the app, your account, privacy, or these pages, email us. If something is not working, include your device model, the app version (shown under My) and the email you sign in with.
Policies
The same Privacy Policy and Terms of Service you can open in the app, under My.
Delete your account
In the app
- Open Wearly and go to the My tab.
- Scroll to the bottom and tap Delete Account.
- Tap Continue, then Delete permanently.
- If Wearly asks you to sign in again, do so, then repeat the steps.
Deleting your account does not cancel a store subscription automatically. We recommend canceling it first in the App Store or Google Play (below).
Without the app
If you can no longer open Wearly, email us from the address you sign in with, with the subject “Wearly account deletion”. Never send your password. We may ask you to confirm the account is yours. hello@celados.com
What deletion does
Quoted from section 7 of the Privacy Policy, which governs.
- You can delete your account from Settings within the app
- Account deletion is permanent and cannot be reversed
- Deletion removes account access and schedules removal of wardrobe items, outfits, chat history, media, and push records
- Purchase and credit transaction records are retained; your user identifier is replaced in retained credit records
- Deleting the app account does not automatically erase records already held by payment, analytics, or error-reporting providers
Subscriptions and refunds
Wearly subscriptions are billed by Apple or Google, so they are managed, canceled and refunded in the store you paid through. Cancel at least 24 hours before renewal to avoid the next charge. If you cancel and keep your account, the subscription ends as the store’s rules set out.
Refund requests follow the policy of the store you paid through.
Wearly is operated by STACK CRAFT LLC, which answers support, privacy and account requests at hello@celados.com.